Our Refund & Return Policy
At The Fun Guys, we are committed to ensuring our customers are satisfied with their purchases. While we cannot accept returns due to the nature of our products, we understand that issues can arise. This policy outlines the circumstances under which refunds or replacements will be provided.
Eligibility for Refund or Replacement
You may be eligible for a refund or replacement if:
- The product you received is faulty or damaged.
- Your order did not arrive due to issues before delivery.
- The contents of your order are incorrect.
While we do not offer returns of deposited transfers or cash refunds, we provide full reimbursement for the product cost and shipping fees in the following manner:
Refunds will be given as points credited to your account on our website.
These points can be used to place another order immediately or saved for future orders.
If you prefer a replacement over a refund:
We will replace the order with products of your choice that are of equal or lesser value.
If the replacement products are of greater value, the difference will be deducted from your account points.
DO NOT RETURN ITEMS
Due to the nature of our products, we cannot accept returns. If you have issues with your order, do not mail back the packages. Instead, please get in touch with us directly to address the concern.
If you experience any issues with your order or have questions about this policy:
Contact our customer service team through the contact information provided on our website.
We aim to respond to all inquiries promptly and will work with you to resolve any issues to your satisfaction.
Changes to This Policy
We may update our Refund & Return Policy periodically. Any changes will be posted on our website, and it is your responsibility to review this policy occasionally.