901-1790 Bayshore Drive
Vancouver, BC, V6G 3G5

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. PST

Frequently Asked Questions

Please read our FAQ before sending us a message.

How long will delivery take?

Orders paid for before noon will be shipped the next day

How secure is shopping in the Online Shop? Is my data protected?

We purge information on a monthly basis to protect your privacy

What exactly happens after ordering?

Once we confirm receipt of payment your order will be packaged and shipped out the next day. You will receive an email with a tracking number when the order is dropped off. We are not responsible for packages if there is no signature requested. Please request a signature be required for delivery immediately after you place your order. You can request this simply by replying to the invoice we send after you place an order.

Do I receive an invoice for my order?

All invoices are sent electronically

How to request a signature be required for delivery?

Please request a signature be required for delivery immediately after you place your order. You can request this simply by replying to the invoice we send after you place an order. We are not responsible for packages if there is no signature requested.

Promotions

Free Samples

More information can be found through the link below.

Free Samples

Reward Points

Reward points can be used to pay for your orders during the checkout process. Customers will receive 1 reward point for every dollar spent.

20 Reward points is equal to $1 in store credit.

$10 Store Credit for New Customers

New customers that register an account will receive 200 reward points ($10 store credit).

Free Shipping for Bulk Orders

Orders over $200 will have an option during checkout to get free XpressPost Shipping (2-3 business days).

Product Reviews

Customers will get 5 reward points for reviewing a product they have purchased on that product’s page.

May 2020 Promotion

Customers will get double reward points (10 points) for reviewing our products in the month of May.

Send us an email

Please email us at [email protected] for any type of inquiries