We’re open 24/7, CS Monday – Friday, 10 a.m. – 7:00 p.m. PST
Frequently Asked Questions
Please read our FAQ before sending us a message.
Orders paid for before noon will be shipped the next day
We purge information on a monthly basis to protect your privacy
Once we confirm receipt of payment your order will be packaged and shipped out the next day. You will receive an email with a tracking number when the order is dropped off. We are not responsible for packages if there is no signature requested. Please request a signature be required for delivery immediately after you place your order. You can request this simply by replying to the invoice we send after you place an order.
All invoices are sent electronically
Please request a signature be required for delivery immediately after you place your order. You can request this simply by replying to the invoice we send after you place an order. We are not responsible for packages if there is no signature requested.
New customers can get 20% off their order by using the coupon code TFG during check out.
This discount is a one time use coupon and does not apply to items already on sale.
Reward points can be used to pay for your orders during the checkout process. Customers will receive 1 reward point for every dollar spent.
20 Reward points is equal to $1 in store credit.
New customers that register an account will receive 200 reward points ($10 store credit).
Orders over $200 will have an option during checkout to get free XpressPost Shipping (2-3 business days).
Customers will get 5 reward points for reviewing a product they have purchased on that product’s page.
May 2020 Promotion
Customers will get double reward points (10 points) for reviewing our products in the month of May.
Send us an email
Please email us at [email protected] for any type of inquiries
1790 Bayshore Drive
Vancouver, BC, V6G 3G5